Monday, December 17, 2012

Curtis KLU LT7033 Factory Reset

So we got this new 7" tablet made by Curtis (is the Curtis Mathis of old?) and my aon decided to secure it with a password so nobody could get into it. He was successful, cause nobody and I mean nobody not even him can get into it. My job as dad the Hero was to figure out how to fix the dilemma. Being quite the certifiable computer geek I thought "Well, Factory Reset, Right?". However it was quite tedious to find any official website on this product and any clear instruction on how to "factory reset" this device. I had resolved that the only option was to return the device to the store. Before doing so I managed to at least make things worse. I managed somehow to hit the wrong keystrokes to "fix" this tablet so it was not just locked out with no password to be found, but I managed to make it so when you turned it on this awesome little green droid robot would come for a second then fall over with a red triangle with and exclamation point coming out of his body. The device would lock up and stay like that till I hit the reset button on the back and then it would boot up again with the same error. I broke the news to the boy that his new toy was rendered useless he blamed his self of course and in doing so broke this Dad's heart. After much dismay and a lot of heartache this story does have a happy ending. I finally figured out the correct key sequence necessary to get the devise to reset to factory. Apparently you have to power it on and when the Klu splash screen comes you press and hold down power and Volume up at the same time and then the "bios" like screen comes up with the factory reset option as well as a few other options. We did the factory reset since we really only had the item for about a day when this issue occurred. Hopefully if you find this blog and don't have to go through the headaches we did. - TechGuy74

69 comments:

  1. Can't get this to work. Do I do this? 1. Power on 2. Repress POWER and Volume + (not -) and continue to hold? or do I hold and let it go right away? When I try to hit power / Vol+ the screen goes black after a few seconds...

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  2. I have the lt 7033d and this method has not worked for me either. Any tips or ideas?

    Thanks.

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  3. I was having a hard time at first also.

    Hold Down the Power + Volume Up at the same time
    (That means when you are turning the device on do this at this
    time.) Tips: Do not press power once then try the key combo, press the power and volume to turn the device on and it will enter you into the Kernal mode for factory reset.

    Once complete screen will prompt you at the Andriod Kernal press
    the power button once to enter the options mode.

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  4. press volume up and power at the same time. after it turns on release the power button but keep holding the volume up button

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  5. Factory reset on a Curtis Klu LT7035-J:

    1) Turn device completely off

    2) While holding in the 'volume down' button, press and hold the power button until you see the Klu logo at which point you will release the power button while continuing to hold in the 'volume down' button.

    3) After a few seconds you will see an android laying on his back. At this point, press the power button and 'volume up' button at the same time. This will bring up a menu. I'm sure you can figure it out from this point.

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    Replies
    1. This doesnt work I have tried it 4 times.......

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    2. Try doing the power and Volume up sooner.. before the little android guy comes on the screen. when you power it on and see Curtis Klu hit the power and volume up buttons together and hold them down till the reset screen comes up.

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    3. Holding the volume up and power worked for me.

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    4. This worked perfectly.. I am once again MY sons hero..lol.. thank you for the post...

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    5. Just completed this procedure and repeated to confirm:

      Klu by Curtis 7035-j

      1. Make sure tablet is off.
      2. Press and hold the "Volume Down" key and 'Power' key
      3. When "Klu by Curtis" splash screen shows release the power key
      4. A laying down android with cover open and a red triangle with an exclamation point will appear.
      5. Rock the 'Volume Down' and 'Volume Up' and press the 'Power' keys to dislplay the BIOS screen.
      6. Use the 'Volume Up/Down' keys to navigate choices (wipe data/factory reset) and the 'Power' key to select the choice.
      7. The following screen will ask you to confirm your choice and warn you that this cannot be undone. Repeate step 6 to select your choice.
      8. When wiping all data is complete, select 'reboot system now' to restart tablet.
      Done!

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  6. My husband is having the same issue with the android robot with the triangle and exclamation point almodt every time he turnes his on. He has the klu 7035. Any idea what this smbol means and how to fix this problem? Shold he do the factory reset too or return it to store?

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  7. Cara looks like you are on step 3 of ballingermike's comment.. folow that instruction since you have the android guy with the red triangle.. Hope this helps..

    and post back if you got/get it to work..

    Thanks for all you comments everyone

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  8. I am having the same issue with the password and no one seems to remember whos google account they used. When I try to power it up and press the power and volume up key when the Klu screen comes on it just powers down.... Help very impatient child is driving me insaine....

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    1. When I powered mine up. I waited for the Klu splash screen to show and then I hit the power button and the volume up button at the same time and held it down till it showed the bios menu screen.

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    2. What is a klu splash sxreen

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    3. A lot of companies create a "splash screen" for their products. Think of it like a giant billboard to advertise their name. For example a lot of computer manufacturers like Dell and HP will show a splash screen when windows starts that says Dell or HP right before windows starts and if you hit like F2 or Delete while the computer starts up it will stop the screen from launching and go into the bios or might just show the hard drive, CD-ROM and other information loading.

      The same concept applies here the Curtis Klu has a nice little splash screen that loads up as soon as you turn it on it says "Curtis Klu" in a light blue color. This is what I waited for and when I saw the splash screen I held down volume up and Power at the same time till the "bios" like screen came up and there were few options for factory reset.

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  9. I get as far as the android on his back with the triangle and exclamation point. When I press the volume up key and the power button together, it turns back off. Any other suggestions?

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    1. I played around with it for a bit and finally was able to solve my own problem. When you get to the screen with the android on its back, hold the power key while pressing the volume up key. This should then lead you to the menu. HOpe this helps.

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    2. This works perfectly. Thanks Jessica.

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  10. I have a klü LT7033D and I forgot my password. It powers up normally and brings me to the home screen but i cant get in .I have tried everything nothing works when I hold the power and volume up key when the splash screen appears it just halts the power up and goes black. Please help!!!!

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  11. Quick question???? What do I do if only a white screen comes up? Any suggestions? Thanks!

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  12. I have tried everything here and I still can't get to the android laying on its back.

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  13. I followed the instruction from ballingermike and got to the android laying on his back.

    Then I got frustrated.

    Then I found that I could push both up and down volume at the same time.

    Got back to the laying down android.

    Out of exhaustion rocked the volume back and forth while pushing the power button.

    Miraculously got the screen and was able to reset.

    And it saved my daughters pictures.

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  14. Help I have TL7033 and it wont turn on. Its been on the charger for 3days now!

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    Replies
    1. No power at all or do you at least get the Curtis Klu logo to show and then disappears?

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  15. I have this Curtis Klu tablet as well and IT will not work/ And the curtis klu logo shows up and then dissapears and then it will not turn on what is wrong with this tablet! Heeeeelp?

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  16. I'm an IT guy with ~28 years in.

    I wanted CHEAP Android tablets for surfing, eMail, entertainment, grunt work, wireless, and Android OS experimentation.

    In December 2012, I purchased, on sale, from hhgregg, for $79, an Coby MID7034-4 7" resistive screen tablet without a camera. It's been fantastic. I've had stellar experiences with other Coby products...I love Coby stuff. Cheap electronics that last. Steve Jobs is turning in his grave. Apple prices are bullshit...desktop, laptop, tablet, or telephone. Apple technology is NO BETTER, and SOMETIMES WORSE, than any other technology out there. Apple takes the number one slot in charging more for their shit than any other company. As P.T. Barnum exhorted, "...there's a sucker born every minute...". THIS simple fact is REALLY what made Apple and Jobs filthy rich.

    In any event, I also wanted to Skype, and do other visual stuff, so I purchased another tablet from hhgregg on sale...an Curtis Klü LT7033D for $69. The LT7033D had a camera, a capacitive screen (Coby had resistive), and other stuff the Coby lacked.

    What a piece of shit.

    Do your research, people. There are different versions of the LT7033: LT7033, LT7033B, LT7033D, PLTLT7033, PLTLT7033D, etc. Look here and here or call the useless fucking Indian hadjis at Curtis in Canada at the 800 number in that ridiculously useless owner's manual that came with your LT7033 that was written by some 30 IQ Indian hadji in some fucking remedial retarded martian language.

    Over ~4 months, the LT7033D slowly disintergrated with battery problems, heat problems, screen problems, non-stop screen flickering problems, and an unholy host of other issues...right after the 90 day warranty expired. COBY GIVES A YEAR PARTS/LABOUR WARRANTY. When I called the fucking Indian hadji martians at Curtis in Canada, they were horrible, vicious, rude, condescending, inconsiderate, STUPID, ignorant, unknowledgeable, and Indian. "Sabu" the brown curry-brained manager wanted me to pay ~$50 plus shipping to have an $69 tablet fixed. I told him to go fuck himself. Then I screamed that him and all his curry brown Indian job stealers need to go back to India on whatever flying cow brought them over here in the first place.

    I contacted hhgregg all upset. hhgregg were STELLAR. They allowed me to exchange, FREE OF CHARGE, OUT OF WARRANTY, the POS LT7033D for an Curtis Klü LT7035-J. The LT7035-J has delivered better performance than the LT7033D but still has issues. The LT7035-J will suffice but I will NEVER purchase Curtis again.

    The following key sequences got me into the Android system recovery on the LT7035-J.

    Here is the key combination sequence. Follow it exactly:

    1. press and HOLD (( Volume - ))
    2. press and HOLD (( Power ))
    3. HOLD both until "Android robot on its back" appears
    4. RELEASE all keys

    Then, WHILE "Android robot on its back" IS ON THE SCREEN

    5. press and HOLD (( Power )) (DO NOT RELEASE)
    6. press and RELEASE (( Volume - ))
    7. press and RELEASE (( Volume + ))
    8. RELEASE (( Power ))

    Android system recovery (( 3e )) will appear.


    Good luck...and remember, help get the brown stink out of American IT (and America) and give American IT boys their jobs back.

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    Replies
    1. OMG!! You are an ANGEL!!! I have been searching for answers for months! THANK YOU from the bottom of my heart....MERRY CHRISTMAS! :-)

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    2. You're a mallethead and a poor tech. It's a global playing field now and you're overpaid and unneeded in over 90% of the tech transactions happening worldwide. And you're a racist, a middle American that probably doesn't speak another language. Fair bet you've never traveled outside the state you live in

      You can quit bellyaching and compete in the modern world, or spiral down into insignificance. You're halfway there already. Who cares about you and your button trick? 28 years. You're also an asshole. They have special encrypted login sites where you and your Klan buddies can plan out your revenge that you pussies will never act on.

      Carla, did you read the post? Guarantee you he doesn't like black people either.

      America's boys will find their own IT jobs without your help. Losers like you can always retreat to minimum wage work. Never fear, word has it you'll be getting a big raise soon.

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  17. All this button pressing is silly.
    On the LT7035-J -aka the MID704- simply go to settings, the last entry under Personal is for the factory reset.
    Touch that, it'll prompt you to make sure, and ask a second time about erasing all accounts and data.
    Then it'll reboot twice, and poof! It comes up with the intro lesson you saw the first time you powered up.
    I just did it some 90 seconds ago, to take mine back to HHGreg.
    (The Polaroid branded one from Big Lots has a far better screen and better performance.

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  18. TO: DWS:

    It is obvious you are not an IT technologist but simply an User.

    There is nothing silly about accessing the Android system recovery menu.

    One needs to access the Android system recovery menu for much more than a simple factory reset.

    For example, rooting, external system upgrades, much ADB Android DeBug Bridge work, modding, and a whole host of other functions need access to Android system recovery menu on any and every Android tablet.

    Android developers simply create a GUI alias within Settings to make a factory reset on Android tablets simple for non-technologists like yourself.

    If you understand ClockWorkMod, modding, system images, flashing, and a whole host of other high end high technology Android "hacking" functions, then you would understand the need to learn all this "silly button pressing".

    Also, the Polaroid tablet is more expensive than the Curtis Klü. I would hope you get better features for more money.

    I posted my Android system recovery menu key combination access because I couldn't find anywhere on the WWW where anyone had documented it.

    Hopefully I have helped not only people with the LT7035-J but also people with the LT7033x.

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  19. ive tried every single thing and it doesnt work

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  20. I just did it, and it worked perfectly!!! Has to be powered off. Before turning it on, hold down volume up and then hold down the power on button. When it powers up, release the power up button, while continuing to hold down the volume up button. The screen will come up with instructions, after the usual klu beginning, then release the volume up button and follow the instructions on the top of the screen. :-)

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  21. KIu KT 7033 will not open the camera ?

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    Replies
    1. That's a new one? Do you think it is a software problem or a hardware problem?

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  22. can not get my tablet to boot or go into the menu selection screen to reset it... any ideas..its like its dead...its been on charger all night... nothing... before hand i was getting white fuzzy stuff to appear on my screen.. then some white lines came acrooss...i think its bite the dust.. but just making sure before i just throw it away... any ideas?

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    Replies
    1. Is it possible the screen was damaged in some way? Crushed or got wet?

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    2. Amanda...and everyone:

      That white fuzz and those white lines mean one thing. You have tried to push the power cord too hard and too far into the power port on the tablet.

      All of these tablets are made in China by just a few manufacturers. All these different tablet companies simply have their engineers draw up specifications and the blueprints for the tablets and then take these blueprints to the few manufacturers in China that physically actually make the tablets. Most of these tablets use the same cheap parts. Most of these cheap Android tablets have all had problems with the power port.

      You cannot try and shove the power cord into the power port all the way. It simply will not go in that far. Most people who buy these cheap Android tablets don't know this and permanently damage their tablet by forcing the power cord into the power port much harder and farther than it should be.

      If you are on the cusp of damaging the power port by pushing the power cord into the power port too hard and too far, but you possibly have not damaged the port yet, that white fuzz and those white lines are your warning(s). The tablet gets confused because you are pushing too hard and too far in and it returns that garbage to the screen.

      You should immediately pull the power cord out. Reinsert the power cord VERY GENTLY only until you feel a gentle resistance like it won't go in any farther. Leave it there. It will charge fine. You do NOT have to push that power cord stem all the way in.

      In your case, Amanda, I believe the reason your tablet will not power on is because it is not charged. It is not charged because you did not properly insert the power cord. Again, every time you insert the power cord, ONLY gently insert the power cord stem until you feel a gentle resistance. When you feel that gentle resistance, do not try and force the power cord in any farther.

      Internally, inside the tablet, if you DO force the power cord in, you will simply rip the power port right out of its solder and rip it right off the motherboard. Then the tablet WILL be junk...unless you know somebody like me who can and knows how to do component-level soldering of PCB printed circuit board components.

      Amanda, reinsert the power cord gently until you feel resistance, charge the tablet, then continue your troubleshooting.

      Which, by the by...

      You also did not give ANY information RE: your tablet. Information would help...think before you post. No one can help anyone else unless the "helpee" provides the helper with AS MUCH INFORMATION about the problem as possible. In other words, re-read, proofread, and edit your posts BEFORE you hit the SUBMIT button. Otherwise, you are wasting everyones' time...including your own.

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  23. THIS ONE DEFINETLY WORK FOR ME .
    The following key sequences got me into the Android system recovery on the LT7035-J.

    Here is the key combination sequence. Follow it exactly:

    1. press and HOLD (( Volume - ))
    2. press and HOLD (( Power ))
    3. HOLD both until "Android robot on its back" appears
    4. RELEASE all keys

    Then, WHILE "Android robot on its back" IS ON THE SCREEN

    5. press and HOLD (( Power )) (DO NOT RELEASE)
    6. press and RELEASE (( Volume - ))
    7. press and RELEASE (( Volume + ))
    8. RELEASE (( Power ))

    Android system recovery (( 3e )) will appear.

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  24. ok has anyone successfully reset a klu by curtis LT7033E tablet? If please tell me how. My niece can not remember the draw password to hers and I have tried every combination listed on this site but none have reset it. Thank you to anyone that can help me with this.

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    Replies
    1. Turn the Device on.. and at the KLU spalsh screen that comes up before you see the password prompt hold down power button and volume up at the same time then release you should see the bios screen... it's a pain so keep trying..might need to hold for like 5 seconds and release.

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    2. I tried that and it just keeps shutting back down...is it suppose to do that.

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    3. Make sure your holding both buttons simeltaneously. both power and volume up.

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  25. So after reading all these posts and trying several different ways..my sons friend just happened to lock herself out tonight.

    So here goes...for a LT 7033..guaranteed to work!

    While unit is off..

    Press the volume up button down and hold
    Then press the power button and hold

    This will take you straight to your Droid screen with red triangle.
    Once he pops up...
    Let go of both buttons.

    Then push volume up and power simotaneusly (together) at the same time quickly and let go.

    Doing that should take you right to the system recovery screen.

    Make your choices by using volume up or down
    Then use the power button to select.

    Most recovery efforts don't change anything, better off just wiping it clean and starting over.

    Like I said I just did this, don't make it harder than it needs to be :)

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  26. I have a Klu lt7033e, and it won't go past the splash screen, tried all the suggestions, but I still can't get to bios screen to do a factory reset, any suggestions?

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    Replies
    1. The trick is just the sequence you have to power it on then hold down power and keep it held down and then with power held down hit Volume up at the same time before it boots up.. It's hard at first but once you get it you can do it everytime.

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  27. Ok So i was ready to throw the kids tablet but when i did the little trick of hitting the volume keys together and the power button when the dead green guy came up and it finally took me to the menu! 1 hour later!!

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  28. I give up. Been trying for three days

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    Replies
    1. Don't Give up you will get it, Sam Rhoades just posted that he figured it out. Call Curtis on the phone and make them tell you the sequence.

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  29. Replies
    1. Don't give up you will get it.. all these people have figured it out.. once you got it you can do it everytime..

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    2. Ariel:

      That doesn't tell me anything. Information, please...!

      Oh, SNAP!

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  30. I get the battery icon, and that stays on forever.

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    Replies
    1. Do NOT troubleshoot with the tablet plugged in...unplug it and try again. That battery icon pops up only when plugged in and charging...

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  31. I have a different issue. I download apps or music then they will NOT open/play! What's the deal?

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    Replies
    1. Assuming you have a Curtis Klu what app store are you using GetJar? SlideMe? and what specific programs are you having trouble with?

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    2. I tried using the Amazon store. Tried to download the game Candy Crush. No go. Also tried a ebook from there. Also a no go. So then I tried some music from NoiseTrade. Nope. They say they download but will not open. And yes using a Klu.

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    3. Could be a million things. Bad download, corrupt files, buggy software player, etc. When you have no more space left on your drive, the file will look like it downloaded fine but it will be corrupt/incomplete. DRM Digital Rights Management encoding is a big problem with Android players/readers. Could be that. Need much more info than you gave to troubleshoot...

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  32. What about the type of files you are downloading.. are you getting the *.apk type files... those would be the right format for the Curtis Klu and then you would use the APKinstaller program to install them on the Klu.

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  33. Honestly Idk. I'll check into it & see tho. And try the installer you mentioned. Thanks.

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  34. Figured out the apps. Now wondering how do I move photos from my gallery to a micro SD card? I got my apps to move but not photos.

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  35. Everyone:

    Nobody give up and CERTAINLY don't throw the tablet(s) away. Most problems ARE User error. Keep researching and keep troubleshooting...

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  36. What do the Klu splashing screen looms like again to be exact?

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  37. Great reading here, and very helpful. I did get to the menus suggested and thought I had my LT7035-J fixed. It worked great as I clicked on the different apps and the power off-no warning of low battery. It just shuts off by itself at any givin moment. Any ideas to help me?

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  38. Sounds like a power issue. Test the power supply for your tablet and make sure it is putting out the right AMP's.

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